How do we send our products to you?
All of our products are sent via couriers, we use the next day delivery service to ensure that your products arrive fast through a highly reliable courier service.
Shipping is based on weight. Please calculate at the checkout. Free shipping on all orders over £100.00.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You can get free standard delivery when you spend £100.00 or more online. Remember to check that you have received your free delivery before you complete your purchase.
For more information on our shipping and returns, please do not hesitate to send us an email or call us on: 01745 585995